How we work

A clear brief.
A clear way forward

You should know what is happening, what we need from you and what comes next. Our process gives the project that structure.
01

Understand

We begin with your business, your audience and the reason for the project. We review your existing website if you have one, discuss requirements and identify the content or access needed.

The outcome: A shared understanding of the brief.
02

Define

We turn the discussion into a scope covering pages, features, responsibilities and review points. We identify third-party services and any dependencies that may affect the work.

The outcome: A proposal with clear deliverables.
03

Design

We establish the visual direction and key page layouts around your brand and content. Your feedback helps confirm the direction before the remaining pages are developed.

The outcome: An agreed design direction.
04

Develop

We build the pages and agreed functionality, prepare the supplied content and configure the relevant services. Questions are raised while there is time to make a clear decision.

The outcome: A working website for review.
05

Review

We review responsive layouts and the agreed customer journeys. You check the content and business details, and we work through the feedback within the agreed scope.

The outcome: A reviewed site and confirmed launch tasks.
06

Hand over

We explain how to manage the agreed parts of the site, confirm the delivery and outline the support included. Any ongoing work is discussed separately.

The outcome: Your website and a practical handover.

Good collaboration keeps things moving.

Clear content, timely feedback and access to the required services help the project stay on course. We’ll explain what we need and agree who is responsible for each part.

If requirements change, we discuss the effect on the scope and timeline before proceeding.